How accurate is the parsing — can we trust the numbers?+
Every ledger line is linked to the exact source document it came from, so any number can be verified in one click. And your team keeps editorial control: the AI does the heavy lifting, but nothing is locked — you can edit, merge, reclassify, or exclude anything.
How do liens get into the system?+
From the first phone call. When a provider signals lien treatment, a placeholder lien is created; when the document arrives, the full lien populates automatically — classified by type (provider, facility, government, ERISA, health insurance subrogation) with a negotiation flexibility flag.
What's "unrelated charge detection"?+
The Ledger compares CPT codes, ICD codes, and incident dates against the case's diagnosis context to surface bills that don't appear to belong to the case — before they inflate the client's obligations at settlement. Charges that don't belong shouldn't be paid out of the client's recovery.
Does it help with lien negotiations?+
Yes — a full negotiation tracker logs outreach, target reduction, status, actual reduction, and savings to the client, and The Ledger auto-drafts lien reduction request letters ready to send. Over time it predicts reductions based on your firm's history with each lienholder.
Does it stay current as new bills come in?+
Yes. As new bills arrive through email monitoring or your CRM, the ledger updates automatically in real time — no stale spreadsheet, no re-keying.
Do the demand numbers match the ledger?+
Always. Demand Genius draws medical specials directly from The Ledger, so the numbers in the demand are the numbers in the file — never out of sync.