Summary: EzCase collects business, communication, and technical information to operate its website, support customer relationships, improve its services, and protect its systems. This page is written as original EzCase policy language and should still receive legal review before publication.
Scope of This Policy
This Privacy Policy applies to personal information collected through EzCase-owned websites, forms, emails, scheduling links, and related communications that reference this Policy.
This Policy does not automatically govern information processed solely on behalf of customers under separate service arrangements. If EzCase processes information for a customer under a separate agreement, the applicable customer contract and service terms may also control how that information is handled.
Personal Information We Collect
The categories of personal information EzCase collects depend on how you interact with us. We may collect:
- Contact and professional details, such as name, email address, phone number, employer, title, and business location.
- Account, subscription, or relationship information, such as customer status, onboarding details, service history, and support activity.
- Communication records, such as form submissions, emails, meeting notes, requests, survey responses, and other correspondence.
- Device and usage information, such as IP address, browser type, device identifiers, operating system, referring pages, pages visited, and session activity.
- Preference and marketing data, such as communication settings, campaign responses, and event or outreach engagement.
Information You Provide Directly
You may provide personal information directly when you complete a website form, request a demo, schedule a meeting, contact sales or support, subscribe to updates, submit documents or business information, or otherwise communicate with EzCase.
Depending on the situation, this information may include your name, work email, phone number, organization, role, details about your business needs, and the contents of your message or attachments.
Information From Third Parties
EzCase may receive personal information from customers or prospective customers who ask us to connect with their colleagues or representatives, as well as referral sources, event partners, marketing partners, analytics providers, CRM tools, workflow providers, and publicly available business sources.
We may combine third-party information with information collected directly from you in order to maintain accurate records, improve communications, support implementation discussions, and better understand business needs.
Information Collected Automatically
When you access EzCase websites or digital experiences, EzCase and its service providers may automatically collect information about your browser, device, and interactions.
- IP address and approximate location derived from IP
- Browser, device, and operating-system information
- Dates and times of access
- Pages viewed and navigation patterns
- Campaign, referral, and source data
- Diagnostic, performance, and error information
We collect this information to operate the site, understand usage, troubleshoot issues, improve performance, and maintain security.
Cookies and Similar Technologies
EzCase may use cookies, pixels, local storage, analytics tags, and similar technologies to keep the website functioning properly, remember settings or preferences, understand site traffic and engagement, evaluate campaigns, and support security and operational monitoring.
You can usually manage cookies through your browser or device settings. Blocking or disabling some technologies may affect how portions of the site operate.
How We Use Personal Information
- To provide, operate, support, and improve the EzCase website and related business activities.
- To respond to inquiries, provide demonstrations, and communicate with current or prospective customers.
- To manage contracts, onboarding, billing, customer success, and support workflows.
- To send service messages, updates, newsletters, event invitations, or other communications, subject to applicable law and your choices.
- To monitor performance, investigate misuse, troubleshoot problems, and protect our systems.
- To prepare internal reporting, planning, analytics, and business insights.
- To comply with law, enforce agreements, and protect our rights, users, customers, and business.
Data Retention
EzCase keeps personal information for as long as reasonably necessary for the purposes described in this Policy, including to maintain business records, support customer relationships, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary based on the nature of the information, the sensitivity of the data, the context in which it was collected, contractual requirements, and applicable legal or operational needs. When information is no longer required, EzCase aims to delete it, de-identify it, or retain it in a secure archived form consistent with applicable obligations.
Your Privacy Rights and Choices
Depending on your location and the nature of your relationship with EzCase, you may have rights or choices regarding your personal information. These may include the ability to request access, correction, or deletion, object to certain processing in some circumstances, opt out of promotional emails, or manage cookies through browser controls.
To make a privacy-related request, email [email protected] or write to the mailing address listed below. EzCase may request information necessary to verify your identity and authority before completing a request.
If EzCase later adopts a dedicated privacy request portal, state-specific supplement, or separate cookie preference center, those controls should be added to the live website experience and reflected in this Policy.
Children's Privacy
EzCase is designed for professional and business use and is not directed to children. EzCase does not knowingly collect personal information directly from children in a manner that requires parental consent under applicable law.
If you believe information relating to a child has been submitted to EzCase improperly, contact us so we can review and address the issue.
Security
EzCase uses administrative, technical, and organizational safeguards intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the information involved and the operational context in which it is processed.
No system, transmission method, or storage environment can be guaranteed to be completely secure. For that reason, EzCase cannot promise absolute security in every circumstance.
Third-Party Links and Services
The EzCase website or communications may include links to third-party websites, embedded tools, scheduling pages, social platforms, or other outside services. Those services operate under their own terms and privacy practices.
EzCase is not responsible for the privacy or security practices of third parties, and we encourage you to review their policies before sharing information with them.
Changes to This Policy
EzCase may revise this Privacy Policy from time to time to reflect changes in our website, services, operations, or legal obligations. When updates are made, the "Last Updated" date at the top of the Policy will be changed.
Material updates may also be communicated through the website or by another appropriate method when required.
Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact:
This draft is intended for implementation planning and website publishing preparation. Legal review is recommended before publication.